30-day returns
If you are not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with all accessories included.
Damaged, defective or wrong items
If your item arrives damaged, faulty or is not what you ordered, email us within 7 days of delivery at support@nuvravo.com with your order number and a photo of the issue. We will send a replacement or issue a full refund at no extra cost to you.
How to start a return
- Email support@nuvravo.com with your order number and the item you want to return.
- We will reply with return instructions and the return address.
- Ship the item back with a trackable service and share the tracking number with us.
Please do not send items back without contacting us first, as we cannot process returns sent to the wrong address.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was damaged, defective or incorrect.
Exchanges
Need a different size or model? Contact us and we will help you arrange an exchange.