Refund policy

Return and Refund Policy

At NUVRAVO, customer satisfaction is important to us. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must:

Be in its original condition and unused.
Be in its original packaging.
Include all original accessories and components.
Be returned within the applicable return period.

To request a return, please contact us at support@nuvravo.com with your order number and the reason for your request.

Please do not send any items back before receiving return instructions from our support team. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@nuvravo.com with your order number and clear photos of the issue.

We will review your request and arrange an appropriate solution, including a replacement or refund where applicable, at no additional cost to you.

When a return is required for a verified damaged, defective, or incorrect item, NUVRAVO will cover reasonable return shipping costs.

3. Return Shipping Costs

For returns due to a change of mind, an incorrect purchase, or other reasons unrelated to a product defect or seller error, customers are generally responsible for return shipping costs, unless applicable law requires otherwise.

Customers are responsible for arranging return shipping according to the instructions provided by our support team.

Return shipping labels are not included in the original package.

For verified damaged, defective, or incorrect items, NUVRAVO will cover reasonable return shipping costs when a return is required.

4. Restocking Fees

We do not charge restocking fees for eligible returns.

5. Refunds and Processing Time

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7 days after we receive and inspect the returned item.

Please note that your bank or payment provider may require additional time to make the refunded funds available in your account.

If more than 7 days have passed since your return was received and inspected and your approved refund has not been processed, please contact us at support@nuvravo.com.